ChangeNOW doesn’t assist any funds-laundering or other unlawful things to do; as a result, the company doesn’t enter any business agreements with people today or business enterprise entities included or suspected in these types of activities.
Should you’re the target of theft and also you suspect that stolen resources are transferred into a ChangeNOW deposit handle, you must open up a assist ticket and provide us with the subsequent facts:
Soon after we exchange your resources, They are going to be despatched on your payout address. Whilst sending is in development, your exchange’s standing will change to ‘Sending to you’.
Benefit from the ChangeNOW magic. We are going to find the best possible exchange price, swap your belongings, and send out them back again for you in a couple of minutes.
If these ways don't help, please Make contact with our aid at: [electronic mail safeguarded] or use this hyperlink. We will get back for you at the earliest opportunity.
Consequently, if a purchaser’s money are suspected of illegal functions, the KYC procedure might be a little distinctive – in that scenario, our guidance staff will Enable you know.
You will end up questioned to comply with Specific conditions and terms. Preview your transaction details and confirm the purchase.
In the event that a client submits a Fake list of files, the KYC/AML course of action is considered failed and the deposited funds are then refunded on the deal with (or addresses) the deposit was comprised of, subtracting the community charges, within just 24 several hours.
No anxieties, we’ve acquired you! According to your individual scenario, we can possibly course of action the transaction Ordinarily or suggest a refund towards your handle. To resolve instances similar to this a lot quicker, feel free to achieve out to us at [email guarded], we’re right here for you 24/seven.
DDoS assaults. Unfortunately, these kinds of challenges materialize every so often, but we're usually happy that may help you and remedy any challenges;
For those who didn’t send out any funds however, there is absolutely no have to terminate the transaction, you may just create a new just one
As soon as you are satisfied with the small print, simply click or tap the “Exchange” button to initiate the transaction. The application will system your request and comprehensive the exchange.
After the transaction has actually been developed, an handle will seem. It’s a ChangeNOW handle, and it’s wherever we anticipate to get the deposit from you.
ChangeNOW is partnered that has a KYC supplier referred to as SumSub. As a way to Obtain your identity confirmed, you'll be supplied to follow SumSub’s hyperlink (It will likely be under Change now swap the Confirm button) and finish the verification by a cushty and easy UI.